FEFO Consulting

A local government organisation recognised the need to assess and address psychosocial risks within its workplace. The organisation sought to understand the interactions between councillors, workers and other stakeholders to create a safer more supportive work environment. To achieve this, they engaged FEFO Consulting to conduct a targeted Psychosocial Risk Review.

Challenge

Concerns on Workplace Interactions

The organisation was facing concerns regarding workplace interactions, particularly;

• Councillors and workers; and
• Councillors and other key stakeholders

There was a need for a structured, evidence-based approach to assess an address psychosocial risks.

Solution

A Comprehensive Three-Step Approach

To address these concerns, FEFO Consulting implemented a comprehensive three-step approach:

1.) Psychosocial Dx Diagnostic
Organisation wide survey was conducted to identify current hazards and assist with managing risks

2.) 1:1 interviews
Confidential interviews were held with key stakeholders to gain deeper insights into workplace interactions and behaviour dynamics

3.) Best Practice Benchmarking
Ensured best practice by aligning with SafeWork Australia CoP and guidance provided by Local Govt and State Regulators regarding best practice for a psychologically safe environment.

Outcome

Data-Driven Assessment of Workplace Interactions and Risks

FEFO Consulting shared findings from the Psychosocial risk review to enable the organisation to:

• Eliminate or minimise the risks identified
• Develop a targeted strategy to improve workplace interactions and behaviours.

By leveraging the insights from the Psychosocial Dx and the evidence gathered through interviews, FEFO Consulting provided a data-driven assessment of workplace interactions and risks.

This comprehensive approach allowed the organisation to understand the risks associated and contributing factors leading to psychosocial risks and the impacts to their workforce, e.g.
• Cognitive and Task Demand (51) / Praise & Recognition (53) were the lowest scoring Dimensions
• As a result, Engagement (33) and Burnout (47) were the lowest scoring Worker Outcomes.

Data driven insights not only supported legal compliance, but also clear strategies for action and methods to effectively verify effectiveness of controls.

Join our 90-day Accelerator Program to equip you with expert knowledge, actionable strategies, and engaging discussions to build a supportive and mentally healthy workplace.

An engineering supply company has partnered with FEFO Consulting to tailor their existing safety and risk management initiatives, improve safety performance and workers compensation claims performance by 59%.

Challenge

Poor Injury Management and High Workers’ Compensation Costs

A leading Australian engineering supply company was struggling with injury management and workers’ compensation, with claim performance lagging 89% behind industry benchmarks.

While claim costs remained stable, the organisation needed to enhance safety measures and claims management strategies to reduce risks, prevent high-cost claims, and improve financial sustainability.

Solution

Proactive Claims & Safety Management

FEFO Consulting strengthened its workplace safety and injury management through these key strategies:

• Proactive Claims Management: FEFO Consulting deployed outsourced return-to-work (RTW) coordination, ensuring that injured workers could safely and efficiently return to work.

• Enhanced Safety Programs: FEFO tailored existing safety and risk management initiatives aimed at improving safety performance and reduction of incidents.

• Strategic Premium Management: Implemented regular monitoring of claims data and renumeration trends to help manage costs and prevent unnecessary premium increases.

Outcome

Significant Claim Performance Improvement

With FEFO Consulting’s support, the engineering supply company achieved:

• A 59% improvement in claim performance since FY 2022-23, significantly reducing risk.
• Stable claim costs despite significant business growth, demonstrating effective risk management.
• No open premium-impacting claims, highlighting the success of proactive claims management.
• A trajectory to outperform industry benchmarks by FY 2025-26, further strengthening financial stability.

Thinking about resourcing with FEFO? Contact us to discuss your needs and how we may be able to help.

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A renewable energy company has partnered with FEFO Consulting to facilitate the redesign, development, and implementation of their integrated systems to secure Federal Safety Commissioner (FSC) accreditation in 4 months!

Living up to their agile reputation of operating at speed, FEFO Consulting helped this client achieve accreditation to improve safety systems of work and provide a commercial competitive edge to secure a large federally funded construction project.

Challenge

Four Months to Achieve Accreditation

The renewable energy company specialising in EPC solutions for high-voltage and renewable energy projects, faced the challenge of achieving FSC accreditation in less than six months. Often achieving FSC accreditation takes years, not months! This required aligning client systems with FSC strict requirements across all levels of their organisation and end-to-end project stages.

Solution

Focused on Simplicity and Results

FEFO Consulting deployed a diverse expert team at speed to manage improvements, using a proven FSC methodology. By focusing on simplicity, processes were streamlined and provided straightforward, practical solutions to meet business, legal and FSC requirements.

Outcome

FSC Accreditation

The Office of the Federal Safety Commissioner granted accreditation, enabling this client to bid for Commonwealth-funded construction projects valued over $4 million and secure an existing project to realise an immediate Return on Investment (ROI).

This accreditation not only created a strong foundation for health and safety practice but also provided a commercial competitive advantage to secure future federally funded construction contracts.

By gaining accreditation under the Scheme, you signify to industry and potential clients that you have best practice workplace health and safety systems and practices on your sites.” – Office of the Federal Safety Commissioner (OFSC)

To access our ‘5 Steps to Federal Safety Commissioner Accreditation’,
click on the download guide button here:

FEFO Consulting was engaged by one of Australia’s largest retailers to review health and safety material risks over a 6 month period. This case study summarises our approach and outcomes.

Challenge

Unclear Expectations

– Decentralised approach to manage risk
– Material risks across the Group unknown
– Expectations on critical controls unclear
– Limited visibility of critical control effectiveness.

Solution

Review of Health and Safety Material Risks

FEFO Consulting conducted a thorough review of the health and safety material risks and associated risk controls. Material risks identified included:

1. People impacted by vehicles
2. Acts of violence
3. Uncontrolled release of electricity
4. Human automation
5. Mechanical equipment failure
6. Pressurised vessel failure
7. Hazardous materials & conditions
8. Asset and fit-out integrity
9. Psychosocial
10. Falls from height.

Current vs proposed critical controls were provided with supporting Critical Control Standards, performance criteria and factsheets.

Outcome

Identification of New Critical Controls

A clear set of material risks were provided with supporting critical controls and performance criteria to assist with future verification activity and assurance. As a result, the following improvements were generated:
– 41 new critical controls identified
– 16 critical controls changed to ensure they are verifiable
– On average 4 new critical controls identified / material risk.

Download our ‘Guide to Critical Control Management – Simplified’:

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Culture eats strategy for breakfast

Peter Drucker

The Challenge

World class event, the highest safety standards, competing priorities and a genuine desire to improve.

The Challenge

The Solution

FEFO Consulting was partnered with the Health and Safety Index to support the Australian Grand Prix Corporation assess their health and safety maturity and build a high performance culture. A statistically reliable survey was completed two years in a row to help measure change and areas of improvement.

This involved deploying a survey and support across three key phases:

  • Measure: Deploying the Health and Safety Index survey to measure organisational climate across Safety Leadership, Safety Engagement, Safety System and Health & Wellbeing.
  • Focus: Providing in depth analysis to help the Australian Grand Prix Corporation better understand areas of focus – both positive and negative aspects.
  • Act: Applying a prioritised list of Levers to act. These Health and Safety Index Levers are specifically design to provide organisations guidance on actions to provide the greaterst return on investment
The Solution

The Outcome

The Australian Grand Prix Corporation was able to demonstrate objective improvement across several areas, e.g.

Contact us to learn more:

The Outcome

Culture eats strategy for breakfast

Peter Drucker

FEFO Consulting recently partnered with a global organisation to create strong health & safety beliefs, effective leaders and a high performance culture.

This involved designing a business specific program with three key phases:

Measure: Site visits, engagement of key stakeholders and a formal evaluation using the Health and Safety Index, i.e. combination of organisational feedback and individual self-assessments.

Focus: Nine interactive workshops across New Zealand to build team capability and individual leadership capability. For a quick preview to one of our workshop videos, click on the following link ‘What’s in it for you’

Act: A collaborative approach to support effective implementation of team and individual action plans, e.g. alignment of action plans with organisation strategy and methods to ensure feedback, accountability and continuous improvement.

Contact us to learn more:

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FEFO Consulting has partnered with Paramount Safety to deliver world-class product safety assessments.

This provides an integrated approach to delivering high-quality safety products and services at speed.

Challenge

Decentralised Procurement

H&M Civil deliver high risk work in complex settings that require the right selection and management of safety products, e.g. gloves, height safety equipment and other specialist Personal Protective Equipment. (PPE).

Hand and finger injuries were often the most frequent body part injured. Hand and finger injuries are often preventable through proactive strategies to select and apply the right safety products.

Solution

Safety Product Assessments

In partnership with Paramount Safety, we engaged product specialists to evaluate the specific activities and products required based on H&M Civil’s unique risk profile. This included the trial of safety products to ensure the right user experience and outcomes.

Outcome

Fit for Purpose Value

As a results, we were able to match the right safety products with activity being performance to ensure items were fit-for-purpose. Leveraging the buying power of Paramount Safety, we also saved money and added real value. A WIN-WIN!

Contact us to arrange a free safety product assessment.

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FEFO Consulting were engaged by Boral to assist with contractor and supplier management across their national operations.

We provided expert advice across the end-to-end lifecycle of vendors to add value across their supply chain.

Challenge

Complex Supply Chain

Boral operated multiple business lines across Australia with high levels of variation between procurement categories of both goods and services.

Solution

Evaluation of Needs & Risks

FEFO Consulting completed a gap analysis of procurement processes and site practices. We also facilitated workshops to understand procurement needs, segment suppliers, ownership, threats and opportunities.

Outcome

Clear Expectations

FEFO Consulting developed a clear set of safety requirements for Source to Contract (S2C) and Procure to Pay (P2P). This helped standardise Boral processes, systems and technology solutions, while also enabling effective business and site level risk controls.

To access our ‘4 Steps to Contractor Safety’,
click on the download guide button here:

FEFO Consulting successfully designed, developed and supported the implementation of a new HSE Management System for Baseline Projects to achieve Federal Safety Commissioner (OFSC) accreditation.

Living up to our agile reputation of operating at speed, FEFO Consulting helped Baseline Projects achieve OFSC accreditation in 6 months!

Access our ‘5 Steps to Federal Safety Commissioner Accreditation’ here

Challenge

Six Months to Achieve Accreditation

Baseline Projects was a small construction company with limited resources and revenues less than $2M / year.

Solution

Simple Effective System

FEFO Consulting designed a simple management system to meet OFSC requirements and meet Baseline Project’s needs.

Outcome

OFSC Accreditation

The Office of the Federal Safety Commissioner provided Baseline Project with accreditation, allowing them to bid for commonwealth funded construction work >$4M.
This not only established a great health & safety foundation for Baseline, but has also put them in a fantastic commercial position to win work!

To access our ‘5 Steps to Federal Safety Commissioner Accreditation’,
click on the download guide button here:

FEFO Consulting was engaged by a Global Mining organisation to develop an industry leading mental health & wellbeing program.

We applied a research risk-based approach to help assess, focus and improve mental health and wellbeing outcomes.

Challenge

High Risk Workforce with a History of Traumatic Events

The workforce was considered high risk due the sedentary nature of work, demographic profile and a history of traumatic events. Senior leaders were highly engaged recognising they needed assistance to better understand the organisational mental health risk profile. This would then allow them to make informed risk-based decisions.

Solution

Proven Research and Risk-Based Approach

FEFO Consulting applied a multi-faceted assessment methodology including assessing 17 psychosocial risk factors to evaluate job demands, job resources and worker outcomes.

Outcome

Tailored Approach to Target Focus Areas

As result, FEFO Consulting helped the organisation build a clear foundational understanding of their unique risk profile to target specific areas of focus, e.g. traumatic exposures, support networks, group conflict, sleep and job design.

To access the example outcomes of our work,
click on the download guide button here:

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What we do

We help organisations simplify critical aspects of health and safety by strengthening controls and enabling high performance.